Physical Security Statement
In addition to our digital practices, we implement a variety of physical security measures to ensure that your physical data is protected from the moment it’s received until you request that it is forwarded or destroyed.
Location Based Security
The offices and warehouses used are protected by a number of physical and digital means. Each premise is protected by a combination of keypads, locks and alarm systems. Only specific keyholders have keys and know the alarm codes. Areas which are more vulnerable to forced entry are protected by reinforced bars or drop doors.
All visitors to any premises are accompanied at all times. No one is able or permitted to walk into any warehouse or premises unattended and will be stopped and escorted at all times to an appropriate manager. Client collections are not offered for security reasons.
Premises are covered by CCTV, internally and externally. The CCTV can be viewed on and offsite. Recordings are retained for 30 days for security purposes only.
All WIFI networks are password protected, no networks are open. The credentials for the routers are changed and are stored in a password vault. Visitors are not permitted access to WIFI.
Disposing of Retired Hardware
Computer hardware often contains memory modules that cannot be disposed of in their original state. The IT team ensures that all retired hardware is disposed of in an environmentally responsible manner and pays particular attention to devices that contain memory. Hard drives are destroyed to ensure that client data is not exposed.
Staff are not permitted to take or remove any electrical equipment offsite.
This covers but is not limited to; PCs, Macs, tablets, laptops and statistical displays.
All devices are password protected, have software updates and patches installed when available. Devices have antivirus installed and are scanned daily.
Mobile Phone Use
Staff are not permitted to use mobile phones during work hours. Any individual suspected of or caught taking photographs on premise without management sign off will face disciplinary action.
All paperwork containing personally identifiable information and mail items that a client has requested to be shredded, are securely shredded on-site by Restore Datashred.