Service Status

Update mail forwarding, mail scanning and verification basic (manual) have returned to standard turnaround time

Comms updated | The following departments have returned to standard response times - Mailroom, Business Team, Customer Services and social media support.

Comms updated | Further to an increased number of comms the mailroom and business team communications are delayed. We apologise for any inconvenience caused and expect to get all comms back to standard service very quickly.

Mail scanning status has been changed to delayed.

Our platform is fully operational, and customers should have full access to their accounts. We thank everyone for their patience during the problems experienced yesterday.

Our platform is back online, but you may experience some minor disruptions over the coming hours. Please accept our apologies for the delay and any inconvenience this may have caused.

We apologise for any inconveniences caused. We are continuing to explore solutions to get back up and running as quickly as possible. Thank you for your patience.

The platform has been interrupted/offline and the tech guys are working on the problem.

Microsoft Azure South UK region is down at present, which is affecting all our services. There are engineers working on it to restore the services.

Comms | Customer Support, Mailroom, Business Team, Social Media and Callback Service are all back to standard response times

Comms updated | Further to the unprecedented number of comms contact over the Bank Holiday, all communications are delayed. We apologise for any inconvenience caused and expect to get back to standard service very quickly.

Update Mail forwarding changed from standard to delayed

Comms updated | Verification message centre changed to delayed

Comms updated | Customer service's message centre and email have gone back to standard response times