UK Postbox Status

Platform Status

Operational

Desktop Application

Operational

Mobile Application

The Android application is currently unavailable until further notice. iOS app is fully operational.

Interrupted

Mail Room

Operational

Forwarding

Our forwarding team is operating but with extended delays, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.

Extended Delays

Email Support

Operational

Phone Support

Callback service is operational

Operational

Message Centre Support

Operational

Social Media Support

Operational

Verification

We are experiencing an increased number of onboarding submissions which means that verification

times could be increased. Our team are working hard to process applications as quickly as possible

Extended Waiting Time

Cheque Banking

Cheque banking service is subject to individual bank restrictions, opening times and social distancing.

Service Update

Postal Status

Royal Mail

Royal Mail

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Service Update
DHL

DHL

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Service Update
DPD

DPD

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Service Update

Past Incidents

August 4, 2020

Our mailroom team is back to full operating status

15:43

August 4, 2020

Email and support has returned to fully operational

15:30

August 4, 2020

We are experiencing an increased number of onboarding submissions which means that verification times could be increased. Our team are working hard to process applications as quickly as possibly

15:30

August 3, 2020

We are experiencing a very high volume of emails, message center messages, and social media messages, which is having an effect on our response times.

8:46

July 30, 2020

Email and support has returned to fully operational

12:25

July 27, 2020

We are experiencing very high volume of emails, which is having an effect on our response times.

9:22

July 22, 2020

Our forwarding team is operating but with extended delays, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum

10:44

July 15, 2020

Email and social media support has returned to fully operational and phone support is now available via our callback service

16:21

July 13, 2020

We are experiencing very high volume of emails, which is having an effect on our response times.

9:40

July 9, 2020

Email support has returned to fully operational and phone support is now available via our callback service

10:36

June 25, 2020

We are experiencing very high volume of social media messages, which is having an effect on our response times.

16:42

June 25, 2020

We are experiencing very high volume of emails and messages, which is having an effect on our response times.

11:30

June 23, 2020

Email, message centre and social media support have returned to fully operational status

18:08

June 22, 2020

We are experiencing very high volume of messages via social media, which is having an effect on our response times

14:16