Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Send Letters Online

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Callback Service

Status
Standard
1 Business Day

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

Past Incidents

June 30, 2025

Scheduled maintenance complete

12:12

June 30, 2025

Scheduled Maintenance 20:00 BST Today

12:11

June 6, 2025

Scheduled maintenance complete

20:09

June 6, 2025

Scheduled Maintenance 20:00 BST Today

13:55

May 27, 2025

Scheduled maintenance complete

19:46

May 27, 2025

Scheduled Maintenance 19:00 BST Today

13:59

May 8, 2025

Scheduled maintenance complete

20:19

May 8, 2025

Scheduled Maintenance 20:00 BST Today

12:55

April 4, 2025

Scheduled maintenance complete

20:08

April 4, 2025

Scheduled Maintenance 20:00 GMT Today

14:46

March 18, 2025

Scheduled maintenance complete

20:18

March 18, 2025

Scheduled Maintenance 20:00 GMT Today

11:48

January 8, 2025

The issue causing the service interruption has been resolved, and all systems are now functioning as expected. We apologise for any inconvenience caused and thank you for your patience during this time.

20:16

January 8, 2025

Our tech team has identified the cause of the service interruption and is working to resolve the issue. Some clients may still experience intermittent access problems. We apologise for the inconvenience and thank you for your patience as we fix this

18:03

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Follow our status page for updates of when we’re back online.

status page
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Service Interruption - Monday 25th March

Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account.

Our services are continuing to be restored and live updates about which services are affected can be found on our status page.

status page