Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Mail forwarding status has returned to standard service
9:55
Verification team, have cleared the backlog of onboarding applications.
12:24
Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.
12:01
We are experiencing an increased number of onboarding submissions, which has resulted in verification times being delayed. Our team are working hard to process applications as quickly as possible.
12:00
The phone issue has been resolved and the callback service has resumed.
12:16
Outgoing phone lines are offline at present so we cannot process callbacks at this time. Affected clients will be emailed.
12:15
10:05
Mail forwarding status has returned to standard service, but the Royal Mail International issue is still ongoing.
11:00
Forwarding is delayed 2/3 days.
10:04
Royal Mail is not sending International post due to a "cyber incident" causing severe disruption.
10:04
Mail forwarding status has returned to standard service.
13:25
Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.
16:04
Mail forwarding status has returned to standard service.
14:43
Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.
16:02
Mail forwarding status has returned to standard service.
15:26