Service Status
Urgent Announcement
Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation.
Forwarding | Suspended for 10 days
No shipments will be processed from our processing centre with immediate effect. Services affected include Royal Mail, DPD, DHL and Arrange Own Courier.
All forwarding requests can still be submitted but will remain pending until our services resume on the 4th February. When processing resumes, forwarding batches will be processed in order of submission.
You can request for your mail to be scanned should you require access to your items in digital format (subject to your mail plan, charges may apply).
Services
Platform
Desktop Application
iOS Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Postal & Couriers
DPD
Due to the suspension of services with DPD to the EU, additional services charges being imposed and a number of parcels being returned to us we have taken the decision to suspend DPD shipments to the EU until further notice.
The available postage option has been removed from selection and an alternative network will need to be selected.
DHL
Shipping from this date will now require the additional mandatory data.
For more information click HERE
Royal Mail
Royal Mail services to the EU have resumed but there will be additional delays in delivering items.
Shipping from this date will now require the additional mandatory data.
For more information click HERE
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation. Service should resume on the 4th February
13:21
Due to increasing numbers of staff absence due to self-isolation and unprecedented demand for our services you may experience delays with action requests. We are working tirelessly to ensure that all requests are completed as soon as possible.
15:26
DPD have paused their EU road service, until 13th Jan 2021, due to 20% of parcels having incorrect or incomplete data attached https://t.co/T5MpR0sxyy
11:48
We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly
9:41
Update Mail Forwarding from standard to delayed.
9:41
Royal Mail services to the EU have resumed but there will be additional delays in delivering items
18:01
Royal Mail has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
9:43
DPD and DHL have suspended European road services to all European destinations with immediate effect.
13:43
Royal Mail have made changes to their timed guarantees for our Special Delivery by 9am and 1pm services https://t.co/Zqcrz2UG1T
13:43
Update Mail forwarding changed from standard to delayed
16:21
There have been no reported incidents
10:02
There have been no reported incidents
11:53
There have been no reported incidents
12:50
Update mail forwarding, mail scanning and verification basic (manual) have returned to standard turnaround time
17:00
