Service Status

Scanned items that had been affected where clients were unable to request “scan remaining pages, has been resolved and deployed. We apologise for any inconvenience caused.

The new scanned mail error has now been fixed, the dev team are working on any previous scanned items that have been affected where clients are unable to request “scan remaining pages”.

There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.

There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.

Mail forwarding changed from delayed to standard

Mail scanning changed from delayed to standard

Mail scanning and mail forwarding changed from standard to delayed

The mail server displaying mail items is back online. We apologise for any inconvenience caused.

The mail server displaying mail items has gone offline. The tec guys are working on recovery.

Due to increasing numbers of staff absences due to self-isolation you may experience delays within our forwarding department and mailroom comms. We thank you for your patience at this time.

Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.

Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.

The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.

Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.