Service Status
UK Postbox Status
Platform Status
Desktop Application
Mobile Application
The Android application is currently unavailable until further notice. iOS app is fully operational.
Mail Room
Due to the impact of COVID-19, our mailroom team is operating at a reduced capacity, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.
Forwarding
Due to the impact of COVID-19, our forwarding team is operating at a reduced capacity, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.
Email Support
We are experiencing very high volume of emails, which is having an effect on our response times.
Phone Support
Due to the impact of COVID-19, our customer support team is operating at a
reduced capacity so we have temporary closed our phone support
Message Centre Support
We are experiencing very high volume of messages, which is having an effect on our response times.
Social Media Support
We are experiencing very high volume of social media messages, which is having
an effect on our response times.
Verification
We are experiencing an increased number of onboarding submissions
Cheque Banking
Cheque banking service is subject to individual bank restrictions, opening times and social distancing.
Postal Status
Royal Mail
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DHL
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DPD
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Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
We are experiencing very high volume of emails, messages via message center and social media, which is having an effect on our response times.
10:04
The following services have all returned to normal response times | Email and message centre support.
18:07
We are experiencing very high volume of messages via email and message centre, which is having an effect on our response times.
10:14
Email, message centre and social media support have returned to fully operational status
12:50
We are experiencing very high volume of messages via email, message centre and social media, which is having an effect on our response times.
18:00
The following services have all returned to normal response times | Email, message centre and social media support
12:18
We are experiencing very high volume of emails and social media messages, which is having an effect on our response times.
9:49
Cheque banking service is subject to individual bank restrictions, opening times and social distancing.
17:32
Due to the impact of COVID-19, our mailroom and forwarding teams are operating at a reduced capacity, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum.
11:21
We are currently experiencing extended waiting times for our mail processing, forwarding and verification services.
9:14
Mailroom and forwarding services have returned to fully operational status
21:05
Cheque banking service has returned to fully operational status
15:35
Email, message centre and social media support have returned to fully operational status
15:23
Due to the impact of COVID-19, our customer support team is operating at a reduced capacity so we have temporary closed our phone support
10:08
