Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Royal Mail has resumed limited services types to International Destinations but some delays will continue

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

Royal Mail International Shipment | Royal Mail has resumed limited services types to International Destinations but some delays will continue

Read more HERE 


Past Incidents

January 25, 2023

Mail forwarding status has returned to standard service, but the Royal Mail International issue is still ongoing.

11:00

January 13, 2023

Forwarding is delayed 2/3 days.

10:04

January 13, 2023

Royal Mail is not sending International post due to a "cyber incident" causing severe disruption.

10:04

December 23, 2022

Mail forwarding status has returned to standard service.

13:25

December 19, 2022

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

16:04

November 18, 2022

Mail forwarding status has returned to standard service.

14:43

November 10, 2022

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

16:02

October 27, 2022

Mail forwarding status has returned to standard service.

15:26

October 17, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

10:12

August 25, 2022

Mail forwarding status has returned to standard service.

16:28

August 17, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

10:31

June 10, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

14:28

May 13, 2022

Mail scanning and forwarding, are delayed 2/3 days. The teams are working hard to get the service back to normal status.

14:15

May 11, 2022

Verification team, have cleared the backlog of onboarding applications.

16:57

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.