Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Callback Service

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE 


Past Incidents

May 21, 2024

Mail forwarding status has returned to standard service

17:10

May 10, 2024

Our forwarding team is currently experiencing some delays. We’re working to resolve this as quickly as possible

11:24

March 26, 2024

Our iOS & Android Apps access is now fully restored and operational. We thank you for your patience

12:43

March 25, 2024

Our iOS & Android App access is currently interrupted, an update will be supplied as soon as the systems are back online. We apologise for any inconvenience

23:16

March 25, 2024

All services are now operational, we thank you for your patience during this time.

16:42

March 25, 2024

Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account. Our services are continuing to be restored and live updates about which services are affected can be found on our status page.

11:33

March 25, 2024

We are currently investigating a service interruption

8:13

March 14, 2024

Maintenance Complete - All systems operational

19:13

March 14, 2024

Scheduled Maintenance 19:00 GMT Today

11:09

December 21, 2023

Our opening hours will vary over the festive period. Please visit our blog or Twitter page for more information.

14:19

September 19, 2023

Mail forwarding status has returned to standard service

9:55

September 8, 2023

Verification team, have cleared the backlog of onboarding applications.

12:24

September 8, 2023
September 4, 2023

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

12:01

September 8, 2023
August 31, 2023

We are experiencing an increased number of onboarding submissions, which has resulted in verification times being delayed. Our team are working hard to process applications as quickly as possible.

12:00

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Follow our status page for updates of when we’re back online.

status page
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Service Interruption - Monday 25th March

Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account.

Our services are continuing to be restored and live updates about which services are affected can be found on our status page.

status page