UK Postbox Status

Platform Status

Operational

Desktop Application

Operational

Mobile Application

The Android application is currently unavailable until further notice. iOS app is fully operational.

Interrupted

Mail Room

We are experiencing extended waiting times

Extended Waiting Time

Forwarding

We are experiencing extended waiting times

Extended Waiting Time

Email Support

Operational

Phone Support

Due to the impact of COVID-19, our customer support team is operating at a
reduced capacity so we have temporary closed our phone support

Operational Issues

Message Centre Support

Operational

Social Media Support

Operational

Verification

We are experiencing an increased number of onboarding submissions

Extended Waiting Time

Cheque Banking

Cheque banking service has returned to fully operational status

Operational

Postal Status

Royal Mail

Royal Mail

To view please goto |  click for more information

Service Update
DHL

DHL

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Service Update
DPD

DPD

To view please goto |  click for more information

Service Update

Past Incidents

March 30, 2020

We are currently experiencing extended waiting times for our mail processing, forwarding and verification services.

9:14

March 27, 2020

Mailroom and forwarding services have returned to fully operational status

21:05

March 26, 2020

Cheque banking service has returned to fully operational status

15:35

March 25, 2020

Email, message centre and social media support have returned to fully operational status

15:23

March 25, 2020

Due to the impact of COVID-19, our customer support team is operating at a reduced capacity so we have temporary closed our phone support

10:08

March 23, 2020

We are currently experiencing extended waiting times for our mail processing, forwarding, customer support, banking and verification services.

19:20

March 19, 2020

Royal Mail Special Delivery by 1pm guarantee has been suspended. For more information visit https://t.co/FEkF4A8DFz

17:35