Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE 


Past Incidents

December 21, 2023

Our opening hours will vary over the festive period. Please visit our blog or Twitter page for more information.

14:19

September 19, 2023

Mail forwarding status has returned to standard service

9:55

September 8, 2023

Verification team, have cleared the backlog of onboarding applications.

12:24

September 8, 2023
September 4, 2023

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

12:01

September 8, 2023
August 31, 2023

We are experiencing an increased number of onboarding submissions, which has resulted in verification times being delayed. Our team are working hard to process applications as quickly as possible.

12:00

June 14, 2023

The phone issue has been resolved and the callback service has resumed.

12:16

June 14, 2023

Outgoing phone lines are offline at present so we cannot process callbacks at this time. Affected clients will be emailed.

12:15

10:05

January 25, 2023

Mail forwarding status has returned to standard service, but the Royal Mail International issue is still ongoing.

11:00

January 13, 2023

Forwarding is delayed 2/3 days.

10:04

January 13, 2023

Royal Mail is not sending International post due to a "cyber incident" causing severe disruption.

10:04

December 23, 2022

Mail forwarding status has returned to standard service.

13:25

December 19, 2022

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

16:04

November 18, 2022

Mail forwarding status has returned to standard service.

14:43

November 10, 2022

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

16:02

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.