Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.
15:07
Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.
13:33
The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.
19:03
Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.
16:38
Our outgoing mail server has gone offline. The team are investigating the issue. Updates to follow.
15:43
Planned essential maintenance has been completed.
22:12
The UK Postbox platform is temporarily unavailable while we undertake planned essential maintenance. You can find out when we’re back online by following our status page updates. We’re sorry for any inconvenience caused.
18:06
The outgoing email notifications issue has been resolved and deployed.
11:17
It has been reported that there is an issue with outgoing email notifications. The dev team are working on resolving this.
10:53
There have been no reported incidents
9:43
There have been no reported incidents
13:01
Mail Forwarding has been updated from delayed to standard service.
9:41
Forwarding | Further to the suspension due to NHS Test, Trace, and isolation, we have managed to resume the service. We are working through the backlog batches and processing as fast as possible. Customer understanding is appreciated, during these very difficult times.
9:40
Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation. Service should resume on the 4th February
13:21
