Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Delayed
Upto 2-3 Business Days

Mail Forwarding

Delayed
Upto 2-3 Business Days

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE

Past Incidents

May 13, 2022

Mail scanning and forwarding, are delayed 2/3 days. The teams are working hard to get the service back to normal status.

14:15

May 11, 2022

Verification team, have cleared the backlog of onboarding applications.

16:57

May 9, 2022

Verification team, onboarding extended delays. We are working hard to clear the backlog of new applications.

11:42

May 3, 2022

Mail Forwarding | Royal Mail International processing issues have been resolved.

16:48

April 29, 2022

Mail Forwarding | Royal Mail International - Processing issues. The Royal Mail API team are investigating the problem.

14:20

April 6, 2022

Verification team comms has returned to normal status.

9:51

April 1, 2022

Verification onboarding is back to standard, we are working to clear the verification comms.

10:49

March 31, 2022

Due to increasing numbers of staff absences due to self-isolation you may experience delays onboarding through our verification department.

18:16

March 6, 2022

Mail scanning status has returned to standard service.

12:14

February 24, 2022

Mail forwarding status has returned to standard service.

9:24

February 23, 2022

All services are back to normal, except scanning and forwarding which are showing as delayed. The teams are working hard to get the services back to normal.

9:47

February 21, 2022

Services affected by the power outage caused by Storm Eunice, have resumed, but are delayed as the teams are catching up.

10:09

February 18, 2022

Some of our services are temporarily unavailable due to a power outage caused by Storm Eunice. For status updates, please follow our dedicated Twitter account @UKPostboxStatus or visit our website: https://t.co/czmPrthYWG

11:53

February 16, 2022

Mail forwarding updated to delayed.

13:03

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.