Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Delayed
2-3 Business Days

Enhanced Verification

Extended Response Time
Upto 4+ Business Days

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Extended Response Time
4+ Business Days
Message Centre Icon
Message Centre
Extended Response Time
4+ Business Days

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE

Past Incidents

June 1, 2021

Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.

15:07

June 1, 2021

Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.

13:33

April 26, 2021

The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.

19:03

April 26, 2021

Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.

16:38

April 26, 2021

Our outgoing mail server has gone offline. The team are investigating the issue. Updates to follow.

15:43

April 24, 2021

Planned essential maintenance has been completed.

22:12

April 24, 2021

The UK Postbox platform is temporarily unavailable while we undertake planned essential maintenance. You can find out when we’re back online by following our status page updates. We’re sorry for any inconvenience caused.

18:06

March 26, 2021

The outgoing email notifications issue has been resolved and deployed.

11:17

March 26, 2021

It has been reported that there is an issue with outgoing email notifications. The dev team are working on resolving this.

10:53

March 12, 2021

There have been no reported incidents

9:43

March 10, 2021

There have been no reported incidents

13:01

February 25, 2021

Mail Forwarding has been updated from delayed to standard service.

9:41

February 4, 2021

Forwarding | Further to the suspension due to NHS Test, Trace, and isolation, we have managed to resume the service. We are working through the backlog batches and processing as fast as possible. Customer understanding is appreciated, during these very difficult times.

9:40

January 26, 2021

Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation. Service should resume on the 4th February

13:21

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.