Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Send Letters Online

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Callback Service

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE 


Past Incidents

October 9, 2024

Maintenance Complete - All systems operational

20:38

October 9, 2024

Scheduled Maintenance 19:00 BST Today

11:24

October 4, 2024

Mail forwarding status has returned to standard service

18:28

October 2, 2024

Maintenance Complete - All systems operational

21:11

October 2, 2024

Scheduled Maintenance 19:00 BST Today

10:54

September 24, 2024

Our forwarding team is currently experiencing some delays. We’re working to resolve this as quickly as possible. All other services are now operational

16:49

September 23, 2024

Network Outage Resolved: The engineers have successfully resolved the network issue. All departments are working to catch up and restore normal operations. Thank you for your continued patience.

18:53

September 23, 2024

Engineers have identified the issue. Further updates will follow.

17:08

September 23, 2024

Engineers are onsite, investigating. Further updates will follow.

15:25

September 23, 2024

Engineers expected onsite shortly. Further updates will follow.

13:13

September 23, 2024

Our mail processing centre is currently experiencing a localised network outage, causing delays in mail actions, forwarding, customer services, and verifications.

11:49

September 19, 2024

Mail forwarding status has returned to standard service

15:38

September 18, 2024

Our forwarding team is currently experiencing some delays. We’re working to resolve this as quickly as possible

10:48

September 12, 2024

Mail forwarding status has returned to standard service

16:52

+

Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Follow our status page for updates of when we’re back online.

status page
+

Service Interruption - Monday 25th March

Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account.

Our services are continuing to be restored and live updates about which services are affected can be found on our status page.

status page