Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

Royal Mail staff are taking strike action over an ongoing pay dispute. Royal Mail services will be disrupted or delayed.

Royal Mail notice | https://www.royalmail.com/latest-news


Past Incidents

November 18, 2022

Mail forwarding status has returned to standard service.

14:43

November 10, 2022

Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.

16:02

October 27, 2022

Mail forwarding status has returned to standard service.

15:26

October 17, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

10:12

August 25, 2022

Mail forwarding status has returned to standard service.

16:28

August 17, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

10:31

June 10, 2022

Forwarding, is delayed 2/3 days. The teams are working hard to get the service back to normal status.

14:28

May 13, 2022

Mail scanning and forwarding, are delayed 2/3 days. The teams are working hard to get the service back to normal status.

14:15

May 11, 2022

Verification team, have cleared the backlog of onboarding applications.

16:57

May 9, 2022

Verification team, onboarding extended delays. We are working hard to clear the backlog of new applications.

11:42

May 3, 2022

Mail Forwarding | Royal Mail International processing issues have been resolved.

16:48

April 29, 2022

Mail Forwarding | Royal Mail International - Processing issues. The Royal Mail API team are investigating the problem.

14:20

April 6, 2022

Verification team comms has returned to normal status.

9:51

April 1, 2022

Verification onboarding is back to standard, we are working to clear the verification comms.

10:49

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.