Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Delayed
Upto 2-3 Business Days

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE

Past Incidents

November 12, 2021

Scanned items that had been affected where clients were unable to request “scan remaining pages, has been resolved and deployed. We apologise for any inconvenience caused.

16:06

November 10, 2021

The new scanned mail error has now been fixed, the dev team are working on any previous scanned items that have been affected where clients are unable to request “scan remaining pages”.

21:39

November 10, 2021

There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.

13:16

November 10, 2021

There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.

13:16

October 19, 2021

Mail forwarding changed from delayed to standard

19:25

October 18, 2021

Mail scanning changed from delayed to standard

17:01

October 5, 2021

Mail scanning and mail forwarding changed from standard to delayed

13:53

September 20, 2021

The mail server displaying mail items is back online. We apologise for any inconvenience caused.

11:25

September 20, 2021

The mail server displaying mail items has gone offline. The tec guys are working on recovery.

10:55

August 2, 2021

Due to increasing numbers of staff absences due to self-isolation you may experience delays within our forwarding department and mailroom comms. We thank you for your patience at this time.

17:50

June 1, 2021

Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.

15:07

June 1, 2021

Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.

13:33

April 26, 2021

The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.

19:03

April 26, 2021

Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.

16:38

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.