Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Delayed
Upto 2-3 Business Days

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Delayed
Upto 2-3 Business Days

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE

Past Incidents

September 20, 2021

The mail server displaying mail items is back online. We apologise for any inconvenience caused.

11:25

September 20, 2021

The mail server displaying mail items has gone offline. The tec guys are working on recovery.

10:55

August 2, 2021

Due to increasing numbers of staff absences due to self-isolation you may experience delays within our forwarding department and mailroom comms. We thank you for your patience at this time.

17:50

June 1, 2021

Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.

15:07

June 1, 2021

Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.

13:33

April 26, 2021

The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.

19:03

April 26, 2021

Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.

16:38

April 26, 2021

Our outgoing mail server has gone offline. The team are investigating the issue. Updates to follow.

15:43

April 24, 2021

Planned essential maintenance has been completed.

22:12

April 24, 2021

The UK Postbox platform is temporarily unavailable while we undertake planned essential maintenance. You can find out when we’re back online by following our status page updates. We’re sorry for any inconvenience caused.

18:06

March 26, 2021

The outgoing email notifications issue has been resolved and deployed.

11:17

March 26, 2021

It has been reported that there is an issue with outgoing email notifications. The dev team are working on resolving this.

10:53

March 12, 2021

There have been no reported incidents

9:43

March 10, 2021

There have been no reported incidents

13:01

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.