Service Status
UK Postbox Status
Platform Status
Desktop Application
Mobile Application
The Android application is currently unavailable until further notice. iOS app is fully operational.
Mail Room
Forwarding
Our forwarding team is operating but with extended delays, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.
Email Support
Phone Support
Callback service is operational
Message Centre Support
Social Media Support
Verification
We are experiencing an increased number of onboarding submissions which means that verification
times could be increased. Our team are working hard to process applications as quickly as possible
Cheque Banking
Cheque banking service is subject to individual bank restrictions, opening times and social distancing.
Postal Status
Royal Mail
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DHL
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DPD
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Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Our mailroom team is back to full operating status
15:43
Email and support has returned to fully operational
15:30
We are experiencing an increased number of onboarding submissions which means that verification times could be increased. Our team are working hard to process applications as quickly as possibly
15:30
We are experiencing a very high volume of emails, message center messages, and social media messages, which is having an effect on our response times.
8:46
Email and support has returned to fully operational
12:25
We are experiencing very high volume of emails, which is having an effect on our response times.
9:22
Our forwarding team is operating but with extended delays, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum
10:44
Email and social media support has returned to fully operational and phone support is now available via our callback service
16:21
We are experiencing very high volume of emails, which is having an effect on our response times.
9:40
Email support has returned to fully operational and phone support is now available via our callback service
10:36
We are experiencing very high volume of social media messages, which is having an effect on our response times.
16:42
We are experiencing very high volume of emails and messages, which is having an effect on our response times.
11:30
Email, message centre and social media support have returned to fully operational status
18:08
We are experiencing very high volume of messages via social media, which is having an effect on our response times
14:16
