Redirect mail to us and read it online

Linking a Royal Mail Redirection to a UK Postbox account is a powerful combination. Instead of relying on overseas postal services and running the risk of lost or delayed post, you can have Royal Mail redirect your mail to us, for you to manage and access online.

Protect your identity

When you move it’s important you don’t leave your identity behind. Using Royal Mail’s Redirection Service ensures post won’t go to your old address. But what if you move a lot or don’t have a new address? That’s where we come in. Add a UK Postbox account to benefit from our Virtual Mailbox Service.

How to set up a UK Postbox Redirection Address

  1. To get started you first need to sign up for one of our Free Redirection Addresses, follow this link to get started.
    Sign Up to a free Redirection Address
  2. Once you’ve received your address, you’ll need to hop over to the Royal Mail website, to set up the redirection.
    Please note, only you can set up the Royal Mail Redirection, we cannot do this on your behalf.

Supercharge your mail with UK Postbox integrations

Connect your UK Postbox account with Google Drive™, Microsoft OneDrive, Dropbox and Evernote to integrate your physical mail with popular workflows, apps and cloud storage solutions.

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Privacy prioritised

Protecting your data and privacy is of the highest priority to us. Being a private limited company Registered in England and Wales, we’re regulated under the General Data Protection Regulation, which means we will never share your information. 

Mail Redirection Frequently Asked Questions:

  1. How do I set up a Royal Mail Redirection?

    To set up a Royal Mail Redirection, visit to start the process. Only you can put a redirection in place, we can’t do it on your behalf.

  2. How do I link a Royal Mail Redirection to my UK Postbox account?

    Before you set up your Royal Mail Redirection, sign up for one of our free redirection addresses by following this link to sign up. Once you have your address, you can then visit Royal Mail’s website to set up your redirection.

  3. What’s the difference between mail forwarding and virtual mail forwarding?

    Traditional mail forwarding sends all of your post to a single physical location. Virtual mail forwarding gives you more flexibility, as you can log in and control where you post is forwarded to online. Using our Advanced Mail App, you can even read and reply to post online, just like you would email.

  4. Is your service secure – how is my post protected?

    Protecting your privacy and ensuring the security of our systems and sorting office, are of the highest importance to us. We operate from a single, secure location in the UK, ensuring maximum security of our premises, staff, and most importantly, your mail. All communication between you and our online app is encrypted using HTTPS, and we’re just about to launch optional two factor authentication, for an added layer of protection.

    All communication between you and our online app is encrypted using HTTPS and we’re just about to launch optional two factor authentication for an added layer of protection.

  5. How much does a Royal Mail Redirection cost?

    Royal Mail charges on a per last name basis. If you have multiple people with differing surnames that need redirections each of you will need to set up your own.

    Length of redirection
    Up to 3 months (within the UK)
    Up to 6 months (within the UK)
    Up to 12 months (within the UK)
    Price per last name


  6. How long does it take to get a Royal Mail Redirection set up?

    Royal Mail recommend allowing up to three weeks to get a redirection set up, but they can be processed in as little as five working days. You can apply for a redirection up to 3 months before moving, so try to give as much notice as you can.


  7. Can I redirect mail to a PO Box?

    Yes, you can, but it will mean you need to visit the post office to arrange. We recommend to most people to redirect to their Dedicated Courier Address instead.

  8. Can Royal Mail redirect my parcels?

    Yes, if you ask them to redirect everything to your UK Postbox Courier Point Address, all of your post and parcels will be sent to us for processing.