About UK Postbox

Founded in 2008 by Canadian-born entrepreneur Allan Chester, UK Postbox was created to solve a problem faced by people living and working internationally. 

While communication had rapidly moved online through email, messaging and video calls, physical post was still tied to a single location. 

Expats, international travellers and business owners often relied on friends or family in the UK to receive and forward their letters and parcels. Important documents, bank statements and deliveries could easily be delayed, misplaced or forgotten. 

Postal addresses had become a physical barrier in an increasingly digital world.

Recognising this challenge, Allan set out to build a platform that would remove the limitations of traditional mail by allowing people to manage their post online through a virtual UK address.

His vision was to create the ultimate online mail management solution — combining mail scanning, mail forwarding, parcel forwarding, and fulfilment services into a single digital platform accessible from anywhere in the world. 

UK Postbox officially launched in October 2008, introducing the UK’s first fully online mail management platform. 

Early adopters included expats needing a reliable UK address, entrepreneurs running businesses remotely, individuals wanting to protect their home address privacy, international students studying abroad, and professionals who regularly travelled overseas for work. What began as a simple idea quickly evolved into a robust platform trusted by customers around the world to manage their mail securely and efficiently.

This allows customers to manage their physical mail just as easily as email, from anywhere in the world.

By combining physical mail handling with digital access, UK Postbox enables people and businesses to stay connected to their post, wherever they are in the world.

Since launching in 2008, UK Postbox has continually evolved to meet the needs of a more connected and mobile world.

2008
‍UK Postbox launches, introducing the UK’s first fully online mail management platform, allowing customers to receive, view and manage their post digitally from anywhere in the world.

‍2010
‍Rapid early adoption from expats, international students and remote businesses helps establish UK Postbox as a trusted provider of UK virtual addresses and digital mail management.

‍2012
‍Parcel forwarding services expand, with a fully optimised system designed to support international shipping, parcel consolidation and global forwarding.

2016
‍The first UK Postbox mobile apps are released for Apple and Android devices, enabling customers to manage their mail and parcels directly from their smartphones.

2020
‍A redesigned customer dashboard and major platform upgrade are introduced, improving speed, usability and security while giving customers greater control over their mail and parcel management.

‍2022
‍Enterprise-level mailroom services launch, enabling larger organisations, businesses and public sector departments to modernise and outsource their mail handling operations.

2024
‍UK Postbox surpasses 200,000 customers worldwide, supporting individuals, entrepreneurs and organisations across multiple continents.

Today
‍A global digital mail platform helping customers manage their physical mail as easily and securely as email.

Handling personal and business correspondence carries significant responsibility.  UK Postbox operates strict internal procedures to ensure that all mail is processed securely, confidentially and in accordance with UK regulatory requirements. Our systems and operational processes are designed to protect customer information and ensure that sensitive documents are handled responsibly at every stage. 

Customer privacy is central to how the platform operates. UK Postbox does not use artificial intelligence to analyse, read or process the contents of customer mail. We do not use customer correspondence to train AI systems, and we do not collect data from customer mail for machine learning or automated analysis. 

Mail handling and scanning are carried out through secure internal processes designed specifically to maintain confidentiality and ensure customers remain in full control of their information. 

UK Postbox believes that the contents of personal and business mail should remain private and accessible only to the customer. For this reason, we have deliberately chosen not to adopt AI technologies that analyse or interpret customer mail, ensuring that sensitive documents, personal correspondence and confidential business communications remain private. 

Customers around the world trust UK Postbox to handle their mail safely, securely and with complete respect for their privacy, and that trust remains central to everything we do. Our commitment to privacy ensures that sensitive personal and business correspondence remains confidential, secure and under the full control of our customers.

Technology continues to transform the way people communicate and manage information. As businesses become more global and individuals live increasingly mobile lives, the need for flexible communication management continues to grow. 

UK Postbox will continue investing in technology and services that make postal communication faster, more accessible and easier to manage from anywhere in the world. Our goal remains the same as when the company was founded, to remove the physical limitations of traditional post and give individuals and businesses complete control over their mail, wherever life or work takes them.