Guide to Basic Identity Verification
The basic identity verification process is quick and easy. All we need is for you to upload a piece of photographic identification along with a selfie of yourself. If there is more than one person named on the account, they'll need to follow the same process too.
Why do we ask for this information?
In the fast-moving digital world, we are required to complete a level of KYC (Know Your Customer) due to the type of service we offer. This basic verification process is a requirement that we must follow before creating a new account, and any identification provided will be processed and handled following the General Data Protection Regulation (GDPR).
1. Sign Up
When you sign up for an account you will be prompted to “Verify Identity”, you will then have the option to continue the process on your mobile device or on your computer.
2. Upload ID
We will ask you to upload a photo or scan of a passport, driving license* or identity card*, please ensure all four edges of the document are visible in your submission.
3. Take a selfie
We will then prompt you to submit a selfie using either your mobile device or your computer’s webcam.
4. We’ll verify
We’ll verify your details and notify you once your account is ready to use. The process usually takes less than 24 hours (Monday to Friday). We’ll let you know if there are any issues with the information you’ve provided.
*Automatic verification of your identification is subject to current document library coverage. If your document cannot be found in the library, we may need you to submit another form of photographic ID.
Not sure if you’ll go through the basic or enhanced verification process? Click here to find out.