Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Email, message centre and social media support have returned to fully operational status
18:08
We are experiencing very high volume of messages via social media, which is having an effect on our response times
14:16
We are experiencing very high volume of messages via email and message centre, which is having an effect on our response times.
13:01
Message centre support has returned to fully operational status
16:30
Email and social media support have returned to fully operational status
18:06
We are experiencing very high volume of emails, messages via message center and social media, which is having an effect on our response times.
10:04
The following services have all returned to normal response times | Email and message centre support.
18:07
We are experiencing very high volume of messages via email and message centre, which is having an effect on our response times.
10:14
Email, message centre and social media support have returned to fully operational status
12:50
We are experiencing very high volume of messages via email, message centre and social media, which is having an effect on our response times.
18:00
The following services have all returned to normal response times | Email, message centre and social media support
12:18
We are experiencing very high volume of emails and social media messages, which is having an effect on our response times.
9:49
Cheque banking service is subject to individual bank restrictions, opening times and social distancing.
17:32
Due to the impact of COVID-19, our mailroom and forwarding teams are operating at a reduced capacity, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum.
11:21