Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Postal & Couriers
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Update Mail forwarding changed from standard to delayed
13:34
Comms updated | Verification message centre changed to delayed
13:34
Comms updated | Customer service's message centre and email have gone back to standard response times
16:25
Update Mail Forwarding from delayed to standard
13:20
Comms updated | Verification message center back to standard | Customer services message center and email updated to delayed
10:42
Mail forwarding has updated | Extended delays from +4 days to 2-3 business days
13:16
Customer support, email, message centre and social media support have returned to standard service - 1 business day
16:40
We are experiencing very high volume of emails, message centre and social media messages which is having an effect on our response times.
9:29
Our mailroom team is back to full operating status
15:43
Email and support has returned to fully operational
15:30
We are experiencing an increased number of onboarding submissions which means that verification times could be increased. Our team are working hard to process applications as quickly as possibly
15:30
We are experiencing a very high volume of emails, message center messages, and social media messages, which is having an effect on our response times.
8:46
Email and support has returned to fully operational
12:25
We are experiencing very high volume of emails, which is having an effect on our response times.
9:22