Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Mail scanning status has been changed to delayed.
16:19
Our platform is fully operational, and customers should have full access to their accounts. We thank everyone for their patience during the problems experienced yesterday.
12:02
Our platform is back online, but you may experience some minor disruptions over the coming hours. Please accept our apologies for the delay and any inconvenience this may have caused.
22:44
We apologise for any inconveniences caused. We are continuing to explore solutions to get back up and running as quickly as possible. Thank you for your patience.
18:00
The platform has been interrupted/offline and the tech guys are working on the problem.
15:00
Microsoft Azure South UK region is down at present, which is affecting all our services. There are engineers working on it to restore the services.
15:00
Comms | Customer Support, Mailroom, Business Team, Social Media and Callback Service are all back to standard response times
11:20
Comms updated | Further to the unprecedented number of comms contact over the Bank Holiday, all communications are delayed. We apologise for any inconvenience caused and expect to get back to standard service very quickly.
13:21
Update Mail forwarding changed from standard to delayed
13:34
Comms updated | Verification message centre changed to delayed
13:34
Comms updated | Customer service's message centre and email have gone back to standard response times
16:25
Update Mail Forwarding from delayed to standard
13:20
Comms updated | Verification message center back to standard | Customer services message center and email updated to delayed
10:42
Mail forwarding has updated | Extended delays from +4 days to 2-3 business days
13:16