Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Postal & Couriers
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
The platform has been interrupted/offline and the tech guys are working on the problem.
15:00
Microsoft Azure South UK region is down at present, which is affecting all our services. There are engineers working on it to restore the services.
15:00
Comms | Customer Support, Mailroom, Business Team, Social Media and Callback Service are all back to standard response times
11:20
Comms updated | Further to the unprecedented number of comms contact over the Bank Holiday, all communications are delayed. We apologise for any inconvenience caused and expect to get back to standard service very quickly.
13:21
Update Mail forwarding changed from standard to delayed
13:34
Comms updated | Verification message centre changed to delayed
13:34
Comms updated | Customer service's message centre and email have gone back to standard response times
16:25
Update Mail Forwarding from delayed to standard
13:20
Comms updated | Verification message center back to standard | Customer services message center and email updated to delayed
10:42
Mail forwarding has updated | Extended delays from +4 days to 2-3 business days
13:16
Customer support, email, message centre and social media support have returned to standard service - 1 business day
16:40
We are experiencing very high volume of emails, message centre and social media messages which is having an effect on our response times.
9:29
Our mailroom team is back to full operating status
15:43
Email and support has returned to fully operational
15:30