Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Postal & Couriers
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Royal Mail has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
9:43
DPD and DHL have suspended European road services to all European destinations with immediate effect.
13:43
Royal Mail have made changes to their timed guarantees for our Special Delivery by 9am and 1pm services https://t.co/Zqcrz2UG1T
13:43
Update Mail forwarding changed from standard to delayed
16:21
There have been no reported incidents
10:02
There have been no reported incidents
11:53
There have been no reported incidents
12:50
Update mail forwarding, mail scanning and verification basic (manual) have returned to standard turnaround time
17:00
Comms updated | The following departments have returned to standard response times - Mailroom, Business Team, Customer Services and social media support.
11:09
Comms updated | Further to an increased number of comms the mailroom and business team communications are delayed. We apologise for any inconvenience caused and expect to get all comms back to standard service very quickly.
16:01
Mail scanning status has been changed to delayed.
16:19
Our platform is fully operational, and customers should have full access to their accounts. We thank everyone for their patience during the problems experienced yesterday.
12:02
Our platform is back online, but you may experience some minor disruptions over the coming hours. Please accept our apologies for the delay and any inconvenience this may have caused.
22:44
We apologise for any inconveniences caused. We are continuing to explore solutions to get back up and running as quickly as possible. Thank you for your patience.
18:00