Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Postal & Couriers
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
All services are now operational, we thank you for your patience during this time.
16:42
Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account. Our services are continuing to be restored and live updates about which services are affected can be found on our status page.
11:33
We are currently investigating a service interruption
8:13
Maintenance Complete - All systems operational
19:13
Scheduled Maintenance 19:00 GMT Today
11:09
Our opening hours will vary over the festive period. Please visit our blog or Twitter page for more information.
14:19
Mail forwarding status has returned to standard service
9:55
Verification team, have cleared the backlog of onboarding applications.
12:24
Forwarding is delayed 2/3 days. The teams are working hard to get the service back to normal status.
12:01
We are experiencing an increased number of onboarding submissions, which has resulted in verification times being delayed. Our team are working hard to process applications as quickly as possible.
12:00
The phone issue has been resolved and the callback service has resumed.
12:16
Outgoing phone lines are offline at present so we cannot process callbacks at this time. Affected clients will be emailed.
12:15
10:05
Mail forwarding status has returned to standard service, but the Royal Mail International issue is still ongoing.
11:00
Forwarding is delayed 2/3 days.
10:04