What address and account plan do I need for a virtual office?

For virtual office accounts, please select the Business Address account plan and choose between the London or Dorset address. You’ll also need to select a mail plan which defines your limits and thresholds. This can be changed easily at any time, and we can advise you on the best mail plan if you’re unsure. Please contact us for help.

Can I visit my virtual office in person?

No, your virtual office is intended as a digital solution for businesses who need an address and a way to manage their mail remotely. This solution is aimed at businesses that no longer need physical office space or those that utilise hot-desking areas but need a solution for their company.

Is my virtual office unique?

You will be provided with a unique variation of one of our addresses. We only allocate addresses from the physical locations we operate from, and the address you receive will depend on the option you selected during sign up.

What happens if mail arrives at my virtual office?

Any letters or parcels will be delivered to our mail sorting facility. We’ll receive it on your behalf and upload it to your account. You then decide what you’d like to happen next, and we have a team on-hand to action your requests.

Can I receive parcels at my virtual office?

All virtual office accounts can receive parcels which will be charged at the pay-as-you-go rate of £6 per receival. For more information about parcel charges, please refer to our full pricing guide.

Can I use my virtual office to register my company?

Yes, you’ll be provided with a virtual business address as part of your virtual office account. This address can be used as your registered office, business trading, directors’ service and correspondence address.

Charities

A compliant UK charity address - without the cost of an office. Manage your post online. Stay compliant. Protect your charity officials privacy.

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What do charities use us for?

Compliant address for charity registration

View post instantly online

Send letters without visiting a post office

Track and manage incoming donations and deliveries

Send, store and manage membership packs

How it Works

1. Choose Your Address - Select a UK address for your charity.
2. Redirect or Register - Use the address tor charity commission registration or redirect existing post
3. Manage Everything Online - We receive your mail, scan it securely, and upload it to your online dashboard. You decide what to store, forward, or dispose of. No office lease. No missed letters. No trustees' home addresses on display.

Who uses UK Postbox for charities?

We're pleased to cater for the needs of charities and their teams, such as:

Small charities saving on office costs
Remote or nationwide charity teams
Trustees managing operations from home
Organisations closing physical offices

Secure, AI-free processing and storage

Get a virtual UK address, access your mail instantly online, and handle sensitive document securely.

We provide secure, digital storage and its easy for trustees to access their scans and forward items. For charities concerned about the risks of AI processing their sensitive mail, we are not adopting this technology.