Our new digital dashboard makes it easier than ever to view a snapshot of your account and manage your mail online. Your dashboard acts as an overview for the most important account actions and information, alerting you to new mail, outstanding items, and providing some tips about using our service.
When you log into your account, you’ll be taken straight to your dashboard overview which contains several areas designed to make online mail management easier. We’ve explained each section of your dashboard below to help you understand what you’re seeing.
We’ll show you an account warning message if you need to take action to protect your account, such as renewing your subscription or updating your payment method. Please review your account as soon as possible if you see one of these messages appear. Once you’ve taken the appropriate action, you’ll stop seeing the warning message.
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If we’ve got something to announce, you’ll see a message at the top of your digital dashboard. Click on the announcement to learn more about the update we’re sharing.
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From time to time you'll see a pop-up on your digital dashboard. You’ll only see this when there’s something important we need to tell you, such as:
If you need to top-up your account, view your recent transactions or see a statement of the letter and parcel activity on your account, use our quick links to navigate to these areas of your account.
If you see any items in this section of your digital dashboard, it means that we need to take additional actions to resolve outstanding items. There are 3 types of messages you may see here:
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This section of your dashboard gives you a snapshot of your current incoming and outgoing mail items. It’s an easy way to find out when new mail has arrived and tracking the progress of the other mail management services you’re using. You'll see the following on your dashboard:
Your activity feed gives you a view of the most recent actions that have been taken on your account, making it easy to reference previous activities. Whether that’s a recent top-up, renewal, scan, forwarding request, or you’ve received a letter or parcel; click on any entry in your feed to learn more about the activity.
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We regularly publish blogs, guides, and articles to help our customers understand our service and the wider topic of mail and parcel management. Learn about making the most out of your account and stay up to date with important news about sending and receiving mail.
You can still use your account in the same way you did before, and you can find your inbox by using the left-hand navigation. Just click the mail icon to be taken to the view you’re used to.
Our platform is full of handy features that are designed to help you manage your mail remotely, and we’re making regular updates to improve the functionality. Whether you signed up just for a virtual address or the functionality to forward mail overseas, all of our customers could benefit from the wider features we have on offer, which you can find more about by following the link below.
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