Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Mail scanning updated from delayed to extended delays. We apologize for any inconvenience caused during this time.
15:57
Mail scanning updated from extended delays to delayed.
9:20
Mail scanning team are experiencing issues, which are being worked on by the tec team. We have updated to status to extended delays. We apologize for any inconvenience caused during this time.
17:34
Mail scanning changed from standard to delayed
9:48
Mail scanning changed from delayed to standard
12:01
Mail scanning changed from standard to delayed
12:24
We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly
12:24
Verification status changed from delayed to standard
16:44
We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possible
14:11
Scanned items that had been affected where clients were unable to request “scan remaining pages, has been resolved and deployed. We apologise for any inconvenience caused.
16:06
The new scanned mail error has now been fixed, the dev team are working on any previous scanned items that have been affected where clients are unable to request “scan remaining pages”.
21:39
There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.
13:16
There is a system issue that is not allowing users to request "scan remaining pages". The team are working on a fix, to resolve. We apologise for any inconvenience caused.
13:16
Mail forwarding changed from delayed to standard
19:25