Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Send Letters Online

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Callback Service

Status
Standard
1 Business Day

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE 


Past Incidents

September 12, 2024

Mail forwarding status has returned to standard service

16:52

September 11, 2024

Our forwarding team is currently experiencing some delays. We’re working to resolve this as quickly as possible

15:08

August 30, 2024

The auto-verification system is now fully resolved and back to full operation.

15:16

August 30, 2024

We're aware of an issue with auto-verification and our dev team is on it. We'll update you as soon as it's fixed!

11:44

August 13, 2024

Maintenance Complete - All systems operational

19:47

August 13, 2024

Scheduled Maintenance 19:00 BST Today

13:34

July 16, 2024

Maintenance Complete - All systems operational

21:36

July 16, 2024

Scheduled Maintenance 21:00 BST Today

16:19

July 2, 2024

Maintenance Complete - All systems operational

21:15

July 2, 2024

Scheduled Maintenance 21:00 BST Today

16:17

June 19, 2024

Mail forwarding status has returned to standard service

9:44

June 18, 2024

Maintenance Complete - All systems operational

19:51

June 18, 2024

Scheduled Maintenance 19:00 BST Today

9:13

June 13, 2024

Our forwarding team is currently experiencing some delays. We’re working to resolve this as quickly as possible

10:39

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Follow our status page for updates of when we’re back online.

status page
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Service Interruption - Monday 25th March

Our tech team are continuing to investigate a service interruption, meaning some clients will experience intermittent issues with accessing their account.

Our services are continuing to be restored and live updates about which services are affected can be found on our status page.

status page