Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Verification team, onboarding extended delays. We are working hard to clear the backlog of new applications.
11:42
Mail Forwarding | Royal Mail International processing issues have been resolved.
16:48
Mail Forwarding | Royal Mail International - Processing issues. The Royal Mail API team are investigating the problem.
14:20
Verification team comms has returned to normal status.
9:51
Verification onboarding is back to standard, we are working to clear the verification comms.
10:49
Due to increasing numbers of staff absences due to self-isolation you may experience delays onboarding through our verification department.
18:16
Mail scanning status has returned to standard service.
12:14
Mail forwarding status has returned to standard service.
9:24
All services are back to normal, except scanning and forwarding which are showing as delayed. The teams are working hard to get the services back to normal.
9:47
Services affected by the power outage caused by Storm Eunice, have resumed, but are delayed as the teams are catching up.
10:09
Some of our services are temporarily unavailable due to a power outage caused by Storm Eunice. For status updates, please follow our dedicated Twitter account @UKPostboxStatus or visit our website: https://t.co/czmPrthYWG
11:53
Mail forwarding updated to delayed.
13:03
Verification status changed from delayed to standard
13:03
Mail scanning updated from extended delays to delayed.
15:42