Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Mail forwarding changed from delayed to standard
19:25
Mail scanning changed from delayed to standard
17:01
Mail scanning and mail forwarding changed from standard to delayed
13:53
The mail server displaying mail items is back online. We apologise for any inconvenience caused.
11:25
The mail server displaying mail items has gone offline. The tec guys are working on recovery.
10:55
Due to increasing numbers of staff absences due to self-isolation you may experience delays within our forwarding department and mailroom comms. We thank you for your patience at this time.
17:50
Royal Mail API Shipping services are back online. The forwarding team are working on processing the backlog items.
15:07
Royal Mail API Shipping services are currently offline. We have been advised that they are working hard to reinstate. Updates will follow as Royal Mail release them.
13:33
The outgoing server issue has been resolved, all backlog emails will be processed. We apologise for any inconvenience caused.
19:03
Outgoing mail server issue is expected to be resolved within 3 hours. Updates to follow.
16:38
Our outgoing mail server has gone offline. The team are investigating the issue. Updates to follow.
15:43
Planned essential maintenance has been completed.
22:12
The UK Postbox platform is temporarily unavailable while we undertake planned essential maintenance. You can find out when we’re back online by following our status page updates. We’re sorry for any inconvenience caused.
18:06
The outgoing email notifications issue has been resolved and deployed.
11:17