Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
All services are back to normal, except scanning and forwarding which are showing as delayed. The teams are working hard to get the services back to normal.
9:47
Services affected by the power outage caused by Storm Eunice, have resumed, but are delayed as the teams are catching up.
10:09
Some of our services are temporarily unavailable due to a power outage caused by Storm Eunice. For status updates, please follow our dedicated Twitter account @UKPostboxStatus or visit our website: https://t.co/czmPrthYWG
11:53
Mail forwarding updated to delayed.
13:03
Verification status changed from delayed to standard
13:03
Mail scanning updated from extended delays to delayed.
15:42
Mail scanning updated from delayed to extended delays. We apologize for any inconvenience caused during this time.
15:57
Mail scanning updated from extended delays to delayed.
9:20
Mail scanning team are experiencing issues, which are being worked on by the tec team. We have updated to status to extended delays. We apologize for any inconvenience caused during this time.
17:34
Mail scanning changed from standard to delayed
9:48
Mail scanning changed from delayed to standard
12:01
Mail scanning changed from standard to delayed
12:24
We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly
12:24
Verification status changed from delayed to standard
16:44