Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Android Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Operational
1 Business Day

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Standard
1 Business Day

Enhanced Verification

Standard
1 Business Day

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Postal & Couriers

DPD

For service updates click HERE

DHL

For service updates click HERE

Royal Mail

For service updates click HERE

Past Incidents

February 16, 2022

Mail forwarding updated to delayed.

13:03

February 16, 2022

Verification status changed from delayed to standard

13:03

February 10, 2022

Mail scanning updated from extended delays to delayed.

15:42

February 3, 2022

Mail scanning updated from delayed to extended delays. We apologize for any inconvenience caused during this time.

15:57

January 26, 2022

Mail scanning updated from extended delays to delayed.

9:20

January 21, 2022

Mail scanning team are experiencing issues, which are being worked on by the tec team. We have updated to status to extended delays. We apologize for any inconvenience caused during this time.

17:34

January 12, 2022

Mail scanning changed from standard to delayed

9:48

December 31, 2021

Mail scanning changed from delayed to standard

12:01

December 30, 2021

Mail scanning changed from standard to delayed

12:24

December 30, 2021

We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly

12:24

December 16, 2021

Verification status changed from delayed to standard

16:44

December 9, 2021

We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possible

14:11

November 12, 2021

Scanned items that had been affected where clients were unable to request “scan remaining pages, has been resolved and deployed. We apologise for any inconvenience caused.

16:06

November 10, 2021

The new scanned mail error has now been fixed, the dev team are working on any previous scanned items that have been affected where clients are unable to request “scan remaining pages”.

21:39

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Upcoming Maintenance - Saturday 24th April

Please be aware that we’ll be performing essential maintenance from 6pm on Saturday 24th April 2021. During this period access to the UK Postbox platform will be unavailable. Check back on this page for updates of when we’re back online.