UK Postbox Status

Platform Status

Operational

Desktop Application

Operational

Mobile Application

The Android application is currently unavailable until further notice. iOS app is fully operational.

Interrupted

Mail Room

Due to the impact of COVID-19, our mailroom team is operating at a reduced capacity, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.

Extended Waiting Time

Forwarding

Due to the impact of COVID-19, our forwarding team is operating at a reduced capacity, which is having
an effect on processing times. They are working to keep this reduction in service time to the minimum.

Extended Waiting Time

Email Support

We are experiencing very high volume of email messages, which is having an effect on our response times.

Extended Waiting Time

Phone Support

Due to the impact of COVID-19, our customer support team is operating at a
reduced capacity so we have temporary closed our phone support

Operational Issues

Message Centre Support

We are experiencing very high volume of messages, which is having an effect on our response times.

Extended Waiting Time

Social Media Support

We are experiencing very high volume of social media messages, which is having an effect on our response times.

Extended Waiting Time

Verification

We are experiencing an increased number of onboarding submissions

Extended Waiting Time

Cheque Banking

Cheque banking service is subject to individual bank restrictions, opening times and social distancing.

Service Update

Postal Status

Royal Mail

Royal Mail

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Service Update
DHL

DHL

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Service Update
DPD

DPD

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Service Update

Past Incidents

April 11, 2020

Cheque banking service is subject to individual bank restrictions, opening times and social distancing.

17:32

April 2, 2020

Due to the impact of COVID-19, our mailroom and forwarding teams are operating at a reduced capacity, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum.

11:21

March 30, 2020

We are currently experiencing extended waiting times for our mail processing, forwarding and verification services.

9:14

March 27, 2020

Mailroom and forwarding services have returned to fully operational status

21:05

March 26, 2020

Cheque banking service has returned to fully operational status

15:35

March 25, 2020

Email, message centre and social media support have returned to fully operational status

15:23

March 25, 2020

Due to the impact of COVID-19, our customer support team is operating at a reduced capacity so we have temporary closed our phone support

10:08

March 23, 2020

We are currently experiencing extended waiting times for our mail processing, forwarding, customer support, banking and verification services.

19:20

March 19, 2020

Royal Mail Special Delivery by 1pm guarantee has been suspended. For more information visit https://t.co/FEkF4A8DFz

17:35