Service Status
Services
Platform
Desktop Application
iOS Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
We are experiencing very high volume of emails, message centre and social media messages which is having an effect on our response times.
9:29
Our mailroom team is back to full operating status
15:43
Email and support has returned to fully operational
15:30
We are experiencing an increased number of onboarding submissions which means that verification times could be increased. Our team are working hard to process applications as quickly as possibly
15:30
We are experiencing a very high volume of emails, message center messages, and social media messages, which is having an effect on our response times.
8:46
Email and support has returned to fully operational
12:25
We are experiencing very high volume of emails, which is having an effect on our response times.
9:22
Our forwarding team is operating but with extended delays, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum
10:44
Email and social media support has returned to fully operational and phone support is now available via our callback service
16:21
We are experiencing very high volume of emails, which is having an effect on our response times.
9:40
Email support has returned to fully operational and phone support is now available via our callback service
10:36
We are experiencing very high volume of social media messages, which is having an effect on our response times.
16:42
We are experiencing very high volume of emails and messages, which is having an effect on our response times.
11:30
Email, message centre and social media support have returned to fully operational status
18:08
