Service Status

It has been reported that there is an issue with outgoing email notifications. The dev team are working on resolving this.

There have been no reported incidents

There have been no reported incidents

Mail Forwarding has been updated from delayed to standard service.

Forwarding | Further to the suspension due to NHS Test, Trace, and isolation, we have managed to resume the service. We are working through the backlog batches and processing as fast as possible. Customer understanding is appreciated, during these very difficult times.

Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation. Service should resume on the 4th February

Due to increasing numbers of staff absence due to self-isolation and unprecedented demand for our services you may experience delays with action requests. We are working tirelessly to ensure that all requests are completed as soon as possible.

DPD have paused their EU road service, until 13th Jan 2021, due to 20% of parcels having incorrect or incomplete data attached https://t.co/T5MpR0sxyy

We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly

Update Mail Forwarding from standard to delayed.

Royal Mail services to the EU have resumed but there will be additional delays in delivering items

Royal Mail has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.

DPD and DHL have suspended European road services to all European destinations with immediate effect.

Royal Mail have made changes to their timed guarantees for our Special Delivery by 9am and 1pm services https://t.co/Zqcrz2UG1T