Services

Platform

Operational

Desktop Application

Operational

iOS Application

Operational

Mail Scanning

Operational
1 Business Day

Mail Forwarding

Delayed
Upto 2-3 Business Days

Basic Verification | Automatic

AI Auto
Instant

Basic Verification | Manual

Delayed
Upto 2-3 Business Days

Enhanced Verification

Extended Response Time
Upto 4+ Business Days

Comms

Customer Support

Email Icon
EMAIL SUPPORT
Delayed
2-3 Business Days
Message Centre Icon
Message Centre
Delayed
2-3 Business Days

Mail Room

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Verification Team

Email Icon
EMAIL SUPPORT
Delayed
2-3 Business Days
Message Centre Icon
Message Centre
Delayed
2-3 Business Days

Business Team

Email Icon
EMAIL SUPPORT
Standard
1 Business Day
Message Centre Icon
Message Centre
Standard
1 Business Day

Social Media Support

Status
Delayed
2-3 Business Days

Callback Service

Status
Standard
1 Business Day

Business Days are Monday - Friday, from 9am to 4pm GMT+1

Past Incidents

August 10, 2020

We are experiencing very high volume of emails, message centre and social media messages which is having an effect on our response times.

9:29

August 4, 2020

Our mailroom team is back to full operating status

15:43

August 4, 2020

Email and support has returned to fully operational

15:30

August 4, 2020

We are experiencing an increased number of onboarding submissions which means that verification times could be increased. Our team are working hard to process applications as quickly as possibly

15:30

August 3, 2020

We are experiencing a very high volume of emails, message center messages, and social media messages, which is having an effect on our response times.

8:46

July 30, 2020

Email and support has returned to fully operational

12:25

July 27, 2020

We are experiencing very high volume of emails, which is having an effect on our response times.

9:22

July 22, 2020

Our forwarding team is operating but with extended delays, which is having an effect on processing times. They are working to keep this reduction in service time to the minimum

10:44

July 15, 2020

Email and social media support has returned to fully operational and phone support is now available via our callback service

16:21

July 13, 2020

We are experiencing very high volume of emails, which is having an effect on our response times.

9:40

July 9, 2020

Email support has returned to fully operational and phone support is now available via our callback service

10:36

June 25, 2020

We are experiencing very high volume of social media messages, which is having an effect on our response times.

16:42

June 25, 2020

We are experiencing very high volume of emails and messages, which is having an effect on our response times.

11:30

June 23, 2020

Email, message centre and social media support have returned to fully operational status

18:08