Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Royal Mail has resumed limited services types to International Destinations but some delays will continue
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Verification team, onboarding extended delays. We are working hard to clear the backlog of new applications.
11:42
Mail Forwarding | Royal Mail International processing issues have been resolved.
16:48
Mail Forwarding | Royal Mail International - Processing issues. The Royal Mail API team are investigating the problem.
14:20
Verification team comms has returned to normal status.
9:51
Verification onboarding is back to standard, we are working to clear the verification comms.
10:49
Due to increasing numbers of staff absences due to self-isolation you may experience delays onboarding through our verification department.
18:16
Mail scanning status has returned to standard service.
12:14
Mail forwarding status has returned to standard service.
9:24
All services are back to normal, except scanning and forwarding which are showing as delayed. The teams are working hard to get the services back to normal.
9:47
Services affected by the power outage caused by Storm Eunice, have resumed, but are delayed as the teams are catching up.
10:09
Some of our services are temporarily unavailable due to a power outage caused by Storm Eunice. For status updates, please follow our dedicated Twitter account @UKPostboxStatus or visit our website: https://t.co/czmPrthYWG
11:53
Mail forwarding updated to delayed.
13:03
Verification status changed from delayed to standard
13:03
Mail scanning updated from extended delays to delayed.
15:42
