Service Status
Urgent Announcement
Due to recent instruction by the NHS Test, Trace & Isolate service, our Forwarding Services are suspended due to staff isolation.
Forwarding | Suspended for 10 days
No shipments will be processed from our processing centre with immediate effect. Services affected include Royal Mail, DPD, DHL and Arrange Own Courier.
All forwarding requests can still be submitted but will remain pending until our services resume on the 4th February. When processing resumes, forwarding batches will be processed in order of submission.
You can request for your mail to be scanned should you require access to your items in digital format (subject to your mail plan, charges may apply).
Services
Platform
Desktop Application
iOS Application
Mail Scanning
Mail Forwarding
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Business Days are Monday - Friday, from 9am to 4pm GMT+1
Postal & Couriers
DPD
Due to the suspension of services with DPD to the EU, additional services charges being imposed and a number of parcels being returned to us we have taken the decision to suspend DPD shipments to the EU until further notice.
The available postage option has been removed from selection and an alternative network will need to be selected.
DHL
Shipping from this date will now require the additional mandatory data.
For more information click HERE
Royal Mail
Royal Mail services to the EU have resumed but there will be additional delays in delivering items.
Shipping from this date will now require the additional mandatory data.
For more information click HERE
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
Comms updated | The following departments have returned to standard response times - Mailroom, Business Team, Customer Services and social media support.
11:09
Comms updated | Further to an increased number of comms the mailroom and business team communications are delayed. We apologise for any inconvenience caused and expect to get all comms back to standard service very quickly.
16:01
Mail scanning status has been changed to delayed.
16:19
Our platform is fully operational, and customers should have full access to their accounts. We thank everyone for their patience during the problems experienced yesterday.
12:02
Our platform is back online, but you may experience some minor disruptions over the coming hours. Please accept our apologies for the delay and any inconvenience this may have caused.
22:44
We apologise for any inconveniences caused. We are continuing to explore solutions to get back up and running as quickly as possible. Thank you for your patience.
18:00
The platform has been interrupted/offline and the tech guys are working on the problem.
15:00
Microsoft Azure South UK region is down at present, which is affecting all our services. There are engineers working on it to restore the services.
15:00
Comms | Customer Support, Mailroom, Business Team, Social Media and Callback Service are all back to standard response times
11:20
Comms updated | Further to the unprecedented number of comms contact over the Bank Holiday, all communications are delayed. We apologise for any inconvenience caused and expect to get back to standard service very quickly.
13:21
Update Mail forwarding changed from standard to delayed
13:34
Comms updated | Verification message centre changed to delayed
13:34
Comms updated | Customer service's message centre and email have gone back to standard response times
16:25
Update Mail Forwarding from delayed to standard
13:20
