Service Status
Services
Platform
Desktop Application
iOS Application
Android Application
Mail Scanning
Mail Forwarding
Send Letters Online
Basic Verification | Automatic
Basic Verification | Manual
Enhanced Verification
Comms
Customer Support
Mail Room
Verification Team
Business Team
Social Media Support
Callback Service
Past Incidents
The below feed is updated from our Twitter status page. Follow @UkPostboxStatus on Twitter to get live updates as they happen
DPD have paused their EU road service, until 13th Jan 2021, due to 20% of parcels having incorrect or incomplete data attached https://t.co/T5MpR0sxyy
11:48
We are experiencing an increased number of onboarding submissions which means that verification times will be delayed. Our team are working hard to process applications as quickly as possibly
9:41
Update Mail Forwarding from standard to delayed.
9:41
Royal Mail services to the EU have resumed but there will be additional delays in delivering items
18:01
Royal Mail has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
9:43
DPD and DHL have suspended European road services to all European destinations with immediate effect.
13:43
Royal Mail have made changes to their timed guarantees for our Special Delivery by 9am and 1pm services https://t.co/Zqcrz2UG1T
13:43
Update Mail forwarding changed from standard to delayed
16:21
There have been no reported incidents
10:02
There have been no reported incidents
11:53
There have been no reported incidents
12:50
Update mail forwarding, mail scanning and verification basic (manual) have returned to standard turnaround time
17:00
Comms updated | The following departments have returned to standard response times - Mailroom, Business Team, Customer Services and social media support.
11:09
Comms updated | Further to an increased number of comms the mailroom and business team communications are delayed. We apologise for any inconvenience caused and expect to get all comms back to standard service very quickly.
16:01