3. Verify your identity:

We have two forms of identity verification, Basic and Enhanced.

Which process you need to follow depends on whether you are an individual or an incorporated business and the UK Postbox address you have chosen. The table below shows the criteria for each process, with a link to further information about them.

What’s required for identity verification?

Mailing address for individuals

Basic Identity Verification

If all of the following are true, you and others named on the account will do our Basic Identity Verification:
  • You are a private individual, a sole trader or partnership (not LLP)
  • You are applying for any of the following:
    - A PO Box
    - Royal Mail Redirection Address
    - Poole Street Address
    - London N13 Address
    - Parcel Forwarding Address
Tell me more about the basic process
Post services for large businesses

Enhanced Identity Verification

If any of the following are true, you and others named on the account will do our Extended Identity Verification:
  • You are an incorporated business (LTD, LLP, LLC or PLC)
  • You are applying for any of the following:
    - London SW19 Street Address
    - London W1 Street Addresses
Tell me more about the enhanced process

4. Setup Complete:

Your account will be activated, address/es set up and details emailed to you. You can download the UK Postbox App for mobile devices by visiting the Android or iOS app stores, use the links below or visit our app download page to learn more.

Google Play Download ButtonApple Store Download Button
Ready to get started?
Sign UpView Plans & Pricing

Frequently asked questions about the sign-up process:

  1. Where do I go to set up an account?

    Click here to begin the sign-up process.

  2. Where can I get an overview of pricing?

    You can either visit our pricing page or if you have a unique requirement please contact us for a bespoke plan.

  3. How long does it take to set up an account?

    As soon as we have your identity verification documents your account will be created within 24 working hours.

  4. How do I submit my identity verification documents?

    You can scan or take photos of your documents with a smartphone or tablet. Log into your account and upload. This is a secure upload to our platform.

    We do not recommend emailing as email by its nature is not a secure technology.

    If you would prefer to send them in the post, the address is:
    Verification TeamUK Postbox Limited13 Freeland Park, Wareham RoadLytchett Matravers, PooleDorset, BH16 6FHUnited Kingdom.

    If you have any questions please do not hesitate to contact us.

  5. Additional requirements for W1 London Street Addresses

    Please note that for W1 Street Addresses (see below) regulated under the London Local Authorities Act 2007, all photo ID needs to be certified and in colour (B&W is not acceptable).

    Proof of Registered Office must be an HMRC reminder to file tax, or notice coding letter.

    • 78 York Street London W1H 1DP
    • 207 Regent Street London W1B 3HH
  6. How long will it take for me to get my account and address?

    All new accounts are set up within 24 hours during our working week. (Mon-Fri 9am-4pm GMT)

  7. How can I work out what a UK Postbox account will cost me?

    Use our Pricing Page to work out which plan and address is best for you.

  8. I plan on forwarding items, how can I work out the cost of this?

    We have a Shipping Calculator which is specifically for this.

  9. I have another question that I need help with, how can I contact you?

    We want to make it easy for you to contact us so we provide a number of ways you can get in touch. Visit our contact page to find out how you can reach us or use our live chat feature.

Bespoke pricing request

Tell us what you need and expected monthly volumes. We will quote/create a personalised plan to meet your exact requirements.

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UK Postbox is dedicated to protecting customers privacy whilst providing you with the highest quality of service. Your information will NEVER be shared with ANY other organisation or company, all information is kept within the UK Postbox organisation. - See more at: privacy-policy

Telephone Us

UK call 0333 210 0812
International call +44 203 397 0812

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